tag:blogger.com,1999:blog-7479868.post4560492575384573350..comments2024-02-11T10:15:24.707+00:00Comments on Cryptic Subterranean: The Dead ZoneJay.Machttp://www.blogger.com/profile/04806932376478242650noreply@blogger.comBlogger2125tag:blogger.com,1999:blog-7479868.post-60724257868696312632008-07-29T02:30:00.000+01:002008-07-29T02:30:00.000+01:00Every time I phone tech support I can't help but t...Every time I phone tech support I can't help but think of the guys from the Channel 4 show The IT Crowd.<BR/><BR/>http://www.youtube.com/watch?v=Uth_-Amd8js<BR/><BR/>I know that they have to deal with people who have no idea at all about how computers work (I used to work repairing PCs and I have personal experience of that) but it's the refusing to deviate from the checklist that really aggravates me. I don't think some of these people could pass the Turing Test to be honest.Jay.Machttps://www.blogger.com/profile/04806932376478242650noreply@blogger.comtag:blogger.com,1999:blog-7479868.post-75813389795489313242008-07-29T01:32:00.000+01:002008-07-29T01:32:00.000+01:00I have found that the first line tech support peop...I have found that the first line tech support people are usually clueless. They know their script and are unable or unwilling to deviate from it.<BR/>I am an old time geek and generally know what I am talking about. When the first line types stop listening, I immediately ask to be escalated to the next level. (Or ask to speak to the supervisor.) This frequently works.<BR/><BR/>Jim GwynAnonymousnoreply@blogger.com